Paragon Casino Resort Reviews

Varied gaming options: The casino offers a large variety of slot machines, table games, and a full poker room, appealing to many types of gamblers.

Cleanliness: The casino area is reported to be clean.

Food quality: The buffet and other dining options receive positive remarks for taste and quality, including the Marketplace buffet and dinner buffet.

Additional amenities: Guests can enjoy pools (indoor and outdoor), a spa, retail shopping, nightclubs, cinema, golf course, kids’ activities like Kids' Quest and Cyber Quest with nature trails and alligator feeding shows.

Helpful staff: Many reviews mention friendly or helpful staff at the front desk or in service areas.

Unique features: Presence of alligators in the lobby adds an interesting attraction for visitors.

Customer service issues: Some guests report slow or inattentive service such as delayed towel delivery or unfulfilled requests (e.g., cots). Staff friendliness is inconsistent according to some reviews.

Room conditions: Complaints about rooms smelling like mildew or being less than fresh have been noted; some guests found rooms average rather than exceptional.

Crowded family environment impacting adult amenities: Reports indicate that children running around can interfere with pool use by adults seeking relaxation.

Casino fairness concerns: There are allegations from multiple guests about being cheated out of jackpot winnings on certain machines which raises trust issues with payouts. Also mentioned are tight hold percentages making winning harder for players overall.

Fees & pricing complaints: Some visitors find hotel fees high; one review cited paying $150 just to eat at a restaurant within the resort as excessive.